Cloud Contact Center

Solusi Customer Service Modern

Tingkatkan kepuasan pelanggan dengan platform contact center berbasis cloud yang lengkap.
Kelola semua channel komunikasi dalam satu dashboard terintegrasi dengan AI dan analytics canggih.

95% Customer Satisfaction

50% Faster Resolution

24/7 Support

Mengapa Memilih Cloud Contact Center Kami?

Multi-Agent Management

Kelola ratusan agent dengan sistem antrian cerdas, skill-based routing, dan distribusi beban kerja otomatis untuk efisiensi maksimal.

Real-time Analytics

Dashboard komprehensif dengan metrics real-time, historical reports, dan predictive analytics untuk optimasi performa contact center.

Omnichannel Platform

Satu platform untuk semua channel: voice, chat, email, WhatsApp, social media dengan unified customer journey.

AI-Powered Features

Chatbot cerdas, sentiment analysis, speech analytics, dan automated quality scoring untuk meningkatkan customer experience.

Enterprise Security

Keamanan tingkat enterprise dengan enkripsi end-to-end, compliance PCI DSS, dan audit trail lengkap.

Scalable Infrastructure

Infrastruktur cloud yang dapat menangani dari 10 hingga 10,000+ agent dengan performa konsisten dan uptime tinggi.

Arsitektur Cloud Contact Center

Platform terintegrasi untuk customer experience yang superior

Customer Touchpoints

Voice Calls

Live Chat

Social Media

Routing & Distribution

ACD Engine

Skill-based Routing

Queue Management

AI Chatbot

Agent Workspace

Agent Desktop

Mobile Agent App

Real-time Dashboard

Supervisor Panel

Analytics & Intelligence

Performance Analytics

Sentiment Analysis

Call Recording

Quality Scoring

Integration Layer

CRM Integration

Customer Database

REST API

Third-party Systems

Fitur Lengkap Cloud Contact Center

Call Management

Automatic Call Distribution (ACD)

Interactive Voice Response (IVR)

Call Recording & Monitoring

Skill-based Routing

Queue Management

Multi-Channel

Live Chat & Web Chat

WhatsApp Business Integration

Email Management

Social Media Integration

Video Call Support

Analytics & AI